From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
It’s not just about bricks and mortar. We don’t just repair our customers’ homes and collect their rent. We aim to support communities and help people make the most of their lives.
We believe everyone has the right to be treated equally, with respect and to feel safe and secure in their home and neighbourhood. We also believe that everyone should be able to meet their full potential, regardless of who they are.
Our community and workforce is diverse, with a wonderful variety of cultures, beliefs and languages. That’s why equality and diversity is so important to Bury Housing Services. It’s about celebrating and respecting each other’s uniqueness and treating one another fairly. By doing this, individual lives are enriched and happier and safer communities are created.
In this section of our website, we set out our approach to equality and diversity. We recognise that there are specific groups and individuals in society who experience discrimination, harassment and exclusion as a result of different aspects of their identity. We appreciate that this can have a profound impact on their lives and adversely affect the opportunities open to them. We want to tackle all such forms of discrimination on behalf of our customers, staff and the communities we serve.
For Bury Housing Services, we believe that:
By ensuring that equality and diversity becomes central to everything we do, we can:
Everyone on this planet is unique. That’s an amazing fact.
We collect information about our customers to ensure we do not discriminate and to help us shape the services we provide around their needs.
We collect a range of information about our customers, including details on:
● Disability or any long-term medical conditions
● Preferred method of contact
● Language spoken and read
● Any additional communication needs
By collecting this information, we can identify gaps in the service and improve the services we provide to you.
The information you provide is stored safely in accordance with current Data Protection Act legislation and only used by Bury Housing Services to monitor and improve the service we provide.
We can provide information and services in lots of different ways to help our customers access our services quickly and easily. This includes customers who have reduced or no vision, those with reduced or no hearing, and people who do not speak English as their first language.
Examples include:
● Translating information we publish or send to customers.
● Providing an interpreter so that customers can speak to us in their language.
● Producing documents in large print, Braille, disc, or on audio tape.
● Using plain language in all our letters and leaflets so they are easy to understand.
● Home visits.
● Helping customers fill in forms and reading out any written information we send them. We will treat these requests sensitively and in confidence.
● Same-sex interviews.
For more information on how to get these services, please go to our Contact Us page. There may be a wait for some of these services - such as translations or documents on tape - but we will always let you know how long.